Bungie Answered
Lost my gold weapon, and so did my partner because of your update
While trying to load into a game at 6am, without previous known knowledge of this issue, we attempted to load into a match on perimeter. I had a good strider, purple shield, purple backpack, and a plethora of advanced kits. He had a gold bully, purple shield, purple bag.
The update that you forced, locked us in an infinite loop of searching for a match, that was NOT cancellable. And then forced ed a closure of the game. When we came back in, our entire loadout was gone. Not moved to the vault. Gone.
And I don’t think that is fair and some kind of reimbursement should be paid to my teammate and I.
0
Comments
Hi there,
Thank you for reaching out. I'm sorry to hear you've encountered some issues while trying to load into a match after yesterday's patch. While Support is unable to restore any lost loot, any refunds that can be offered are handled automatically by the game systems, not manually through Support. Please note that gear refunds will not cover gameplay losses due to Internet connectivity or client-side problems.
That said, if a specific error code or screen appeared when this happened, please let me know here and I'll be happy to investigate this to hopefully prevent these errors from reoccurring.
Please sign in to leave a comment.