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Bungie Answered

Pressing [shift] locks WASD movement

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Kraken

A friend of mine has an issue when pressing [SHIFT] to sprint. After pressing the key, his WASD movement will be completely locked. He can still jump, open the inventory, open the menu, drop items, pick up items, shoot, but he can't move. It only happens after pressing [SHIFT] and it will not come back to normal unless he resets his game.

We have tried :
- Chaning from full screen to borderless
- Opening the game in admin mode
- Updating all available drivers
- Disabling the steam overlay and other third party overlays

This bug appeared on tuesday after the update.

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

     

    Thank you for reaching out and providing details. For us to further understand the issue, please provide the following information below:

    • Bungie Account Name - Playername#1234,
    • Platform - Steam, PlayStation 5, Xbox Series X, etc,
    • Description of Issue - General description of the issue in the game,
    • Rough Date and Time of issue - Let us know roughly when this occurred, especially if it was a crash.,
    • Repro steps - If you know the specific steps you took to cause the issue please try to recreate them step by step.,
    • LINKS: Links to videos and/or screenshots will help us better figure out the issue. YouTube, Imgur, and Twitter work best (we can't view Dropbox, Discord, or Google Drive files).

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