Bungie Answered
Superior Key Template
My purchase disappeared. I bought the first free one and it just vanished. Can you look into this.
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Comments
Hello there,
Thank you for reaching out
Here's a couple of quick checks that can help narrow this down:
Double‑check your inventory/locker for any new keys/templates or related unlocks (sometimes these are consumed on use rather than staying as an item).
Confirm whether you purchased it on the same platform/account you’re currently playing on.
If the key is still missing, please reply with:
Your Bungie account name
Platform (Steam, PS5, Xbox, etc.)
Rough date/time of the purchase and what you were doing right after you bought it
The key is still missing. This was the free purple key for first purchase.
Thank you
An: MrWoolly
Platform: PS5
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