Bungie Answered
Xbox Crashes on Cryo Archive
My Xbox will shut off mid match in cryo archive and I have tried reinstalling the game, clearing my cache, and lowering my resolution but still experiencing crashing. It’s frustrating especially in a high value map where every second counts…
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Hi there,
Thank you for your report.
Could you give us some additional details to along to go along with your report?
Your Bungie Account Name
Your Platform
The approximate time that this happened
Xbox model (Series X/S/One),
Whether other games also shut the box down,
Exact map region / activity state when it happens,
Rough time, build, and any on-screen error before power-off.
If you are able to record a video, you can upload it to a site like Youtube, link it to us here, and we'll be glad to take a closer look.
Bungie account name: Phantom#3557
Platform: Xbox Series X
Time of occurrence: April 24th 12:20 AM
I don’t have any problems with other games, it has only been this game that shuts off. I can play dire marsh and perimeter fine but when I play outpost and cryo it’s a different story. Last night we were doing a compiler run and my game turned off mid fight with another team. We lost because of this. My Xbox just completely shuts off with no error given
Here is a video of me joining back into a game in cryo after my crash. I had the best loot. My team and I unlocked 2 vaults. We got a DNA access card to do vault 7 and I also had ~50k worth of of stuff. My game crashed during our exfil which caused me to die and lose everything!!! I hope there is a way you can refund my loot back. Here is a link: https://youtu.be/3v5S1QKxaRA?si=Zfr3WuUL1t3tZ3Al
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