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Bungie Answered

glitch in dire march in quarantine vault

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Melsrm

I'm stuck above a case on dire march and i cannot move and i will lose all my stuff included a prestige mod, I have picture to prove it, can it be possible to have refund of them

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  • Official comment
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    Bungie Support
    Marathon Support

    Hello there,

    Thank you for reaching out to us.

    We understand you got stuck in a particular spot on Dire Marsh. We're sorry to hear of this, as we can imagine the impact that this may have had. So we can investigate this particular spot, could you kindly share the following information for our investigation:

    • The platform you play on.
    • The approximate date you experienced this on.
    • If particular actions appear to reproduce this issue, then please outline them for us.
    • A linked videoclip or screenshots of what you experienced. Please ensure the map location is visible.

    Once we have the above information, we'll investigate this issue. Thanks.

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    Melsrm

    i tried to disconnect and reconnect and it works

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