My reporting function doesn't work!

I have a video of two players acting abhorrently. I can't report them using the normal systems. I recorded a clip of the interaction. They were using slurs over and over. There was an implied threat of coming to find me where I live and they knew my name and where I lived somehow.

These kinds of people are not safe to have with other players of your game.

The normal report systems have never worked for me in my game and when I try to go through the website reporting, none of my games show up.

Please help.