Bungie Answered
Game won't get past the signing in screen
- Bungie Account Name - Asstronaut#4576
- Platform - Steam
- Description of Issue - Game won't get past signing in screen
- Rough Date and Time of issue - last update at the end of March / start of April (Update 1.0.5.2)
- Repro steps -Just trying to play the game on a 4G/5G connection.
Tried everything on the network troubleshooting page and several other fixes suggested by people on the forum and on reddit, including: Reinstalling the game, making sure marathon is allowed through the firewall, disabling the firewall altogether, flushing DNS and resetting some stuff with ipconfig. Nothing works. Game used to work fine before that, every other online game I play still works fine, only happens with Marathon.
Using a VPN makes the game go through into the main menu, but won't connect to matches. Disabling the VPN while in the main menu will give a network error, go back to the start screen and then the game will get past the signing in screen without the VPN, but still won't connect to matches.
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Comments
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are getting stuck on the sign in screen. We've received reports of this particular issue and are investigating the underlying issue further.
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