Bungie Answered
Will I be Reimbursed for Red Key it fell down a vent?
Was on a lab 6 run and gave the red key to a teammate while I filled up coolant to keep it safe. When he dropped it for me to pick it back up the key fell down the pipes and we could not pick it back up losing the red key.
I have gameplay recording / screenshots from the whole trio that can be shared as needed to show exactly what happened.
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Hello there,
Thank you for reaching out to us.
We understand you were unable to pick up a dropped key. This does sound odd to us. So we can assess this incident, please consider uploading the recording you have to a site like Youtube, and linking us to it here. We'll then review, and see what other details we may need for further investigation.
Thanks team. Link here with video and screenshot. Please let me know if more is needed.
https://x.com/c_murph88/status/2040073247983624260?s=46&t=jSm8JSc_8XAXtlGj-Y7Png
Hello again,
Thank you for the follow-up and link.
We have taken note of your report concerning what you experienced with this key. We will be sure to investigate what's caused this on our end. Thanks again for reaching out to us with your report!
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