Bungie Answered
Unable to Buy Lux – Game Crashes on Steam Redirect
Hi Bungie team,
I’m having an issue when trying to purchase Lux in Marathon. I understand that being redirected to Steam is normal, but after the redirect happens, my game crashes before I can complete the purchase.
I also tried to buy the pre-order version, but that didn’t work either. I’m not sure if this is related to the same issue.
Please let me know if there’s a fix or if you need more information.
Thanks.
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Comments
Hello there,
Thank you for reporting this issue.
Try these steps in order to see if it helps:
1. Try purchasing outside the in-game button (best workaround)
Instead of using the in-game Lux / pre-order buttons:
Close Marathon completely.
In the Steam client, open the Marathon store page.
Scroll to DLC / Add-ons and:
Buy the Lux pack you want, or
Buy the pre-order / edition directly there.
Once the purchase finishes, fully restart Marathon so it can resync your entitlements. This refresh has already fixed delayed Lux deliveries for some players.
If this works, you can ignore the in-game purchase button for now.
2. Fix possible Steam overlay / crash causes
Because the crash happens as Steam opens, it’s often overlay / PC-local:
Check Steam overlay is enabled and working
Steam → Settings → In-Game → make sure “Enable the Steam Overlay while in-game” is ON.
Test another Steam game: press Shift+Tab in-game and confirm the overlay opens.
Disable other overlays temporarily
Turn off overlays from Discord, GeForce Experience, AMD Adrenalin, MSI Afterburner/Rivatuner, Xbox Game Bar, etc.
Then launch Marathon and try the in-game Lux/pre-order button again.
Run a quick integrity check
Steam → Library → right-click Marathon → Properties → Installed Files → Verify integrity of game files.
After it completes, reboot the PC and try again.
Update GPU drivers
Install the latest NVIDIA/AMD driver, reboot, and re-test.
These steps line up with how Marathon crash cases are generally handled internally (full reinstall/verification and overlay checks for persistent crashes).
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