Bungie Answered
Toxin bug in pin wheel on outpost
My team and I completed a quest in the pin wheel, won multiple fights and had one of the best runs we have had, along with bringing in the best gear we had (All purple & other items that took time to acquire). Upon leaving the pin wheel we got hit with a bugged Toxin on all of us that never went away and ended up killing all of us. I have this recorded and would love to share this with an actual human from Bungie. I love extraction shooters and Bungie games throughout the years, but this bug was unacceptable for me and my team. If this issue is not addressed and lost gear provided back to us we will no longer be playing this game going forward.
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Comments
Hello there,
Thank you for your report.
We are aware of this issue with toxin and have multiple reports where players on Outpost can get stuck with a permanent toxin debuff that never falls off and eventually kills the whole team. We are currently investigating this issue.
Thank you for the quick response time on this issue.
I have a full video saved of what happened if this would further help address this issue. Please let me know how or where I can send this video to provide evidence of this experience.
I also wanted to ask for clarification, is there any chance our gear/items will be replenished or no.
If you are able to, you can upload it to a site like Youtube, link it to us here, and we'll be glad to take a closer look.
I’m really sorry you lost that gear, especially when it was because of a bug and not a mistake on your part.
Unfortunately, Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
We don’t have a way to manually restore or reimburse specific items or loadouts on individual accounts, even when a bug or disconnect is involved.
What we can do is use your report to help fix the underlying issue so other players (and you in future runs) don’t hit it again.
Here is the post on my Youtube page - https://www.youtube.com/watch?v=VlqPvhOa768&t=4s
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