Bungie Answered
Missing Marathon Collector’s Edition Digital Items
Can someone assist me with the digital items included in the Marathon Collector’s Edition? I received the codes via email and entered them correctly on the redemption page. The redemptions appear in my redemption history, but I never received the items in-game.
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Hey there,
Thank you for reaching us about your issue.
Did you check your mail in-game for the rewards?
I believe so, but it's possible that I may have deleted them.
When I attempted to delete my in-game messages, the messages on-screen never disappeared after holding X to delete them, but they were still being deleted. For instance, I was trying to delete several of my "returned gear" messages. After holding X to delete a message, the message didn't disappear. Initially, I thought it was just another "returned gear" message (since I had several back-to-back), so I kept holding X to delete them. I later realized there was an issue and ended up deleting nearly all of my messages.
I never received the Collector's Edition emblem or background, so it's possible that I may have deleted them.
Hey there again,
We sent the deluxe rewards multiple time in the mail, and told players to not delete it. You can send a request at this contact form in this page explaining your issue but there's no guarantee that they be able to help you. : https://help.marathonthegame.com/hc/en-us/articles/46628723822356-Contact-Form-Missing-LUX-or-Shop-Purchases
I’m nearly certain they were never received because I read all of my inbox messages. I noted the deletion glitch in case you guys might not be aware. It was a mistake to say the problems were related.
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