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Bungie Answered

Game not responding after pressing certain buttons during raid

I was trying to slide in a firefight after jumping and climbing on a surface and after I pressed ctrl shift and possibly another button near them on the keyboard simultaneously I had my game stop responding and had to close it and reload the game. While my teammate somehow still won the firefight such situations are unacceptable along with other pressing issues such as final exfils leading to being eliminated after the timer and the brief period where I was practically banned from contacting marathon servers for half a day which also occurred during a match so I expect a reasonable compensation in the form of exactly enough LUX to buy the white rabbit for thief (jk) (unless?)

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  • Official comment

    Hello there,

    Thank you for reaching out to us.

    We understand you experienced an incident wherein a certain combination of keys caused Marathon to soft lock. We're sorry to hear of this, as we can imagine the impact that this may have had. So we can effectively look into this, please consider replying with the following details:

    • Are you able to reproduce this issue? If yes, does changing the keybindings for the keys involved address it?
    • The approximate date and time you first experienced this on.
    • A link to a short video recording of what you experience.

    Once we have the above information, we'll review and see what else we may need for further investigation.

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