Bungie Answered
Friend's bag fell through the floor on Cryo Archive
This could absolutely just be a weird interaction on the new map where I was simply not aware of a way down into this pit, but provided are some screenshots showing the exact location of where my friend's bag ended up. This was in Preservation, and while we have no recording of how this happened, my best description is that as my friend was pulling back from being shot at, he was downed and killed, where his bag then fell through the floor and we were unable to revive him. Again this could certainly be just a part of the map and not actually a bug, I know there's lots of hidden bits to explore, but in this instance we didn't find any way to get in there.
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Hey there,
Thank you for your report.
We have taken note of your report concerning this location your friend's bag fell through. We will be sure to look into this on our end. Thank you again for reaching out concerning this!
Our friend had the same thing happen and our triage was able to revive him through the crack in the ground but he couldn't leave the hole and lost all his loot : (
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