Bungie Answered
Unable to launch game
I am attempting to launch the game and get to a screen with a logo filled with dots. The game immediately halts and does not continue from that screen.
I do not have Discord launched when it occurs and there is no antivirus software running on launch.
x299 Motherboard
32GB DDR4
9990X Processor
1TB WD M.2 SSD
Radeon 9700XT
1
Comments
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are having issues launching the game. If you haven't already, please first try verifying the game file integrity on steam. If that fails, please make sure all of your drivers, windows, and your BIOS are all up-to-date. If the crashing still occurs, please try uninstalling and reinstalling the game.
If you continue to crash despite all of this, please provide us with a copy of your DxDiag. You can copy and paste it over on PasteBin and reply with the viewing link.
Thank you for the follow up.
Confirmed on:
Drivers up to date
Windows up to date
Bios up to date
DxDiag result: https://pastebin.com/P5rnvum7
Hello again,
Thank you very much for your response and your DxDiag. We've taken note of this thread and will continue investigating any underlying issues that may be causing this to occur.
I don't know what you have done, but some change in the patch fixed the issue and the game is now running as intended.
Thank you!
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