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Bungie Answered

Failed Extract

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DakotajakeTTV

Was standing in a master key extract and lost all my loot. Any chance I can get my gear back?

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out to us.

    We understand you experienced an odd incident when extracting. We're sorry to hear of this, as we can imagine the impact this may have had. So that we can investigate what occurred, could you please clarify the following:

    • Did you see any error messages or codes when this incident occurred?
    • If you have video footage of this incident, please consider uploading it to Youtube and linking us to it here.

    Once we have this information, we will review and see what we may hopefully be able to suggest.

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