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Bungie Answered

game is constantly crashing every time i join a run

every time i try to join a run my game crashes.  i can click around in menus forever with absolutely no problem. seems to happen right at the moment when im linking up with other people, right when it transitions to the screen where im seeing my squad mates active contracts. it also happens when i run solos. 

here are my specs

Operating System: Windows 11
CPU Brand: Intel(R) Core(TM) Ultra 7 265KF
RAM: 32 GB
Video Card: NVIDIA GeForce RTX 4070 Ti SUPER
Primary VRAM: 16 GB
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Comments

3 comments
  • Official comment

    Hello there,

    Thank you for your report.

    We understand that you are experiencing constant crashes in Marathon. We're sorry to hear of this, as we can imagine the impact that this crashing may have had. If you haven't already tried doing so, you may wish to reinstall the game. This can sometimes help with issues of this nature. You'll find more information about this in the following guide.

    If you continue to experience this crashing after the above suggestion, then please let us know if you're seeing any error codes when it occurs, and we'll review.

  • Hello again everyone,

    The fix I came up with yesterday was:
    Updating your BIOS (dont do any tuning apart xmp/expo) and Intel Management Engine. 
    After that I suggest also:
    Go to the location where your game is installed, for me its C:\Program Files (x86)\Steam\steamapps\common\Marathon\battleye
    Right click on Uninstall_BattlEye -> Run as Administrator -> uninstall it
    Then
    Right click on Install_BattlEye -> Run as Administrator -> install it

    You can also just delete the insides of this folder and game/steam will redownload it back.

    If that doesnt work then I am out of ideas and this probably needs official fix.

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  • i have still been unable to play the game without crashing on pc. i have tried every fix that everyone has suggested. Bungie will you please be releasing an update to fix this problem? i can run every other game on my pc without issue. 

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