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Bungie Answered

Missing Twitch Drops

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Kywizzle
  • Bungie Account Name - Kywizzle
  • Platform - Xbox Series X
  • Description of Issue - Twitch, Xbox, and Bungie accounts are linked, drops appear as 'Claimed' in Twitch drop inventory, but are missing from the Marathon customizable selection options. In terms of what is missing specifically, it is the following items listed below.
  1. Twitch Engine Weapon Skin
  2. GLOWworm Weapon Sticker
  3. WEAVEworm Background
  4. SMILEYworm Emblem & Kit
  • Rough Date and Time of issue - Watching a sponsored stream on Twitch - Screenshot shows 20 days ago see imgur link
  • Repro steps - I followed instructions from the various guides to link my Bungie account to both Twitch and Bungie -> watched the required length of time to claim -> claims drops on Twitch drop inventory -> logged into Marathon to claim the drops in in-game mailing system.
  • LINKS - I've included all related screenshots here of the issue: https://imgur.com/a/3m2eVR8
  •  

I spent money and pre-ordered the Deluxe version of the game to support and am a long time Bungie fan and user, so getting this drops issue taken care of would be super appreciated. I am looking forward to hearing back from you.

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  • Official comment
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    Bungie Support
    Marathon Support

    Hi there,

     

    Thank you for reaching out. Please keep an eye out for the missing Twitch Drops in your in game mail. 

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