Voice chat function is unavailable

"I already completed the verification on the KWS website, but I've waited 7 days and when I open the Marathon game, I still can't use voice chat or text chat—it's locked. It's not a headset connection issue. Can you please help unlock the chat and voice features for me? My game ID is a0903417732. Thank you!"

bungie Account name is  a0903417732#9543