1. Marathon Help
  2. Community
  3. Bug Report: Systems, Settings, & Services

Didn't find what you were looking for?

New post
Bungie Answered

Unable to login

Avatar
Obsidian Jackal

I'm having an issue where it's trying to login indefinitely and never gets past it. During the server slam, I had to reinstall the game and verify the files afterwards to fix it but, it's not helping this time.

0

Comments

5 comments
Sort by Date Votes
  • Official comment
    Avatar
    Bungie Support
    Marathon Support

    Hey there,

    Thank you for reaching out to us.

    We understand that you haven't been able to log in to Marathon. We can imagine how this may have caused concern. So that we can effectively look into this, please share the following details for our investigation:

    • The platform you play on. If Steam, then let us know the OS and GPU you're using as well.
    • Do you see any error codes or messages when you experience this? If yes, what are they named and/or what do they say?

    Once we have these details, we will review and see what we may hopefully be able to suggest.

  • Avatar
    Colverin

    Bonjour j'ai le même problème

    0
  • Avatar
    Colverin

    12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)

    0
  • Avatar
    Obsidian Jackal
    (Edited )

    OS Name:     Microsoft Windows 11 Home
    Version:       10.0.26200 Build 26200
    Processor:    13th Gen Intel(R) Core(TM) i5-13420H, 2100 Mhz, 8 Core(s), 12 Logical Processor(s)

    GPU processor:         NVIDIA GeForce RTX 3050 6GB Laptop GPU
    Driver version:          595.79
    Video BIOS version:   94.07.82.00.EE

    "Do you see any error codes or messages when you experience this?"
    No, none. It was happening during 3/13/26 1:30 AM EST through 2:30 AM EST. Also, I am not using a VPN and I'm hard-wired to my router.

    I tried to login again after at 2 PM EST and it worked this time, but I doubt this will be the last I will see it happen.

    0
  • Avatar
    Bungie Support
    Marathon Support

    Hello again,

    Thanks for these details.

    We're glad to hear you aren't encountering this login issue anymore at this time. For now, we have taken note of your report concerning this issue you experienced.

    0

Please sign in to leave a comment.