Can't get voice or text chat to work on son's account.

• Official comment

  

  Bungie Support

  Marathon Support

  March 10, 2026 14:50

  Hi there,

  Thanks for the report.

  Could you give us some additional details to along to go along with your report?

  Your Bungie Account Name
  Your Platform
  The approximate time that this happened

  If you are able to record a video, you can upload it to a site like Youtube, link it to us here, and we'll be glad to take a closer look at the issue.
• 

  PencilMechanic

  March 10, 2026 15:36

  Hello!
  Here are those things!
  -My Bungie account: PencilMechanic#1989
  -Son's Bungie account: Sevygy#3560
  -Both are on PSN
  Issue is persistent.
  Link to video inability to turn on voice control in social: https://youtu.be/5Z68QrCVvL4
  Below attached are two images showing allowances by me (pencilmechanic) for Son (sevygy)
  
  Thank you for your time and responsiveness!
  

  Yes

  0

  No
• 

  Bungie Support

  Marathon Support

  March 10, 2026 16:38

  Hello there,
  Thank you for the video and additional information.
  
  When all chat options in the Social tab are permanently greyed out, it could point to an age / account‑level restriction. That can happen if:

  • The child’s date of birth on their PSN or Bungie profile flags them as under the minimum age for voice/text chat, or
  • There’s a mismatch between platform and Bungie privacy/communication settings, so one side is still blocking chat even if the other looks open.

  If the child’s date of birth is set below the communication age threshold, those in‑game chat settings can still be locked even after you loosen platform and Bungie parental controls. In that case you’d use the Data Privacy / Age Gate form to ask support to review the DOB/age flag:

  • Bungie Data Privacy / Age Gate request
     https://help.bungie.net/hc/en-us/requests/new?ticket_form_id=360000423291

   

  Yes

  0

  No

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