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Bungie Answered

Audio Hollow and Tinny Sound Everywhere Over USB or BT

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TheSwankyNinja

ID: TheSwankyNinja#3452

Audio sounds hollow and tinny with exception of weapons fire. Footsteps are also sound out of sync to me. Issue appears even when connected via USB-C, no spatial audio, no sound enhancement. https://youtu.be/ZAiOWuypOn0

   

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System Information
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      Time of this report: 3/9/2026, 12:38:15
             Machine name: KUNLUNSHAN
               Machine Id: ********
         Operating System: Windows 11 Home 64-bit (10.0, Build 26200) (26100.ge_release.240331-1435)
                 Language: English (Regional Setting: English)
      System Manufacturer: Razer
             System Model: Blade 16 - RZ09-0510
                     BIOS: 1.04 (type: UEFI)
                Processor: Intel(R) Core(TM) i9-14900HX (32 CPUs), ~2.2GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32410MB RAM
                Page File: 15948MB used, 18509MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.7.9
   Auto Super Res Version: Unknown
       System Mux Support: Mux Support Inactive - Ok
           Mux Target GPU: dGPU
    Mux Incompatible List: Unknown
           DxDiag Version: 10.00.26100.7920 64bit Unicode

 

        Description: Sennheiser DAC (2- MOMENTUM 4)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: USB\VID_3542&PID_1000&REV_2911&MI_01
        Manufacturer ID: N/A
             Product ID: N/A
                   Type: N/A
            Driver Name: USBAUDIO.sys
         Driver Version: 10.0.26100.7920 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2/15/2026 19:00:00, 294912 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Emulation Only
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No

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  • Official comment
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    Bungie Support
    Marathon Support

    Hello there, 
    Thank you for the report, video, and additional information.

    We are aware of these audio issues and are currently investigating.

  • Avatar
    chris_concerned

    This might be a windows problem, I've had it happen with my XM4s. Try going in to device manager and look under "sound, video and game controllers" and see if there's anything there about Hands-free. If you see it, disable it. Do the same under Bluetooth. This fixed the audio for me but but it does disable the mic part of the headset

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