Bungie Answered
Missing twitch drops
My Twitch account showed that I had already claimed the reward before I linked it to my Bungie account. Will I not get the reward?
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Hey there,
Thank you for reaching out to us.
We understand that you’re having trouble getting your Twitch Drops. We’re sorry to hear of this, as we can imagine the concern this may have caused. As a first step, we would recommend that you double‑check your account links
To do this, go to Bungie.net → Settings → Account Linking and make sure your Twitch account is linked to the same Bungie profile you play Marathon on.
You will also want to make sure you claimed the drops on Twitch. For this, on Twitch, go to Profile → Drops & Rewards → Inventory and confirm each Marathon reward shows as Claimed. Progress only counts on streams with Drops Enabled, and each tier has to be claimed before the next one starts tracking.
Once claimed on Twitch, rewards are granted to your Bungie.net profile and then delivered in‑game. Bungie has said the Twitch Sponsored Kit can take up to 48 hours to show up in your in‑game Mailbox.
Drops only work inside the campaign window (e.g., Server Slam Feb 26–Mar 2 or Launch Drops Mar 5–9). You can claim them from your Twitch inventory for up to 7 days after the campaign ends, but you must redeem them in‑game before the listed cutoff (e.g., March 31 for the Sponsored Kit).
For more information, please see our Twitch Drops Guide.
I'm sure I have linked the Bungie account I use to play Marathon, and Twitch shows that the rewards have been claimed, but I still haven't received any of them. Could you please reissue them for me?
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