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Bungie Answered

Stuck out of tutorial

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Ota_jai

something simple, right as I was going to enter the building where you get the health in the tutorial, I backed up, and now I'm locked out of the building and can't continue.

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  • Official comment
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    Bungie Support
    Marathon Support

    Hey there,

    Thanks for your report.

    We understand you're experiencing what sounds like a soft lock in the tutorial. By any chance, if you relaunch the game, are you able to bypass this issue you experience?

    If the issue persists, then please consider sharing the following details for our investigation:

    • Your Bungie Account name.
    • The platform you play on.
    • If you are able to replicate this again, was it via the identical steps you describe in your post?
    • If possible, please record a video and upload it to a site like Youtube, then share a link to it here.

    Once we have the above information, we will investigate.

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    Ota_jai

    Yeah, I just restarted the mission, and it worked fine, just repoting the soft lock so yall know.

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  • Avatar
    Bungie Support
    Marathon Support

    Hey again,

    Thanks for the prompt response.

    We have received reports of this soft lock and are now looking into it. Thanks again for letting us know about your experience with this issue!

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