Bungie Answered
Kernel crash (Win 11 BSOD) on game load
Looks to be Battleye related, but unsure. Posted a reddit thread, others on the Discord are having it as well - let me know how I can provide logs or troubleshooting info.
https://www.reddit.com/r/Marathon/comments/1rfhx1b/battleye_crashing_computer_on_launch/
Win 11
RTX 4090
Nvidia 591.86
8
Comments
Hello there,
Thanks for reporting this issue. If you see this happen again post-launch, please try to capture footage and let us know.
Update: This looks to be related to the Scarlett 4i4 device I use for audio. Once I disconnect it, the crash stops happening. I haven't yet successfully launched the game yet, but that seems to be the culprit.
Upvoting for visibility. After updating literally everything on my PC for hours, turning off my Focusrite Scarlett 16i16 Gen 4 Audio Interface was the only thing that gets the game to boot. Can the Bungie team please get the BattleEye team to prioritize fixing this?
Bumping this. Hard to play a game when having a specific audio device plugged in causes a bluescreen on launch. I also have a scarlet 4i4 that i use to output audio through.
Absolutely ridiculous, Battleye causes a BSOD Kernel crash on my PC for using one of the most popular audio interfaces out there. Apparently it causes similar issues if you got your flight/racing sim equipment plugged in. Gotta unplug everything and deal with having crappy audio and no comms.
This might help some of y'all but still, please keep reporting to Bungie and Battleye
It seems the issue is specifically the Focusrite's MIDI Driver! You can disable just that, and continue using your interface.
Steps if you are using a Focusrite 2nd Gen Device (This may work on others, so use the Query to confirm):
Open Command Prompt (Run as Administrator)
Confirm the service name exists:
Disable it:
Reboot. Boot Marathon, should boot up just fine.
To re-enable later:
Same issue here. Scarlett 18i20 3rd gen.
This command fixed it.
Replying to Bungie: unfortunately, I will not be purchasing until either you or BattlEye have confirmed the issue is fixed. Multiple users have submitted tickets to BattlEye and none of us have heard back. A purchase isn’t an option until this is fixed
I have the same crash experience, except I do not have Focusrite hardware. Game crashes to desktop or blue screens and full restarts my PC. I am running my Sony headset with the Nihimic equalizer booster software it came with DISABLED. It was throwing errors to BattlEye previously, and even after disabling I am still crashing. I had my game crash 3 times during the same run this evening, I experienced at least 10 crashes over the course of 8 runs.
By the explanations given, it seems like audio software/hardware are causing BattlEye to produce crashes. It makes the game unplayable, especially given the genre. I do appreciate the loading save state of the previous run, though.
im having the same issue, crashing with no windows error logs, straight to reboot, has become such an issue i can no longer play with friends,
i have updated all drivers, updated bios, and even resolved a whole bunch of driver issues that turned out to be unrelated to the issue at hand, each fix seemed to last a small while before the crashing started again, i have Virtuoso and i am also suspicouse of driver and battle eye.
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