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Bungie Answered

Missing Unique Mizzy Shotgun / Potential Stash Data Loss After Matchmaking Queue

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SmokyBear182

Bungie Name: 

Platform: PC Steam

Character Classes Played: Triage, Destroyer, Assassin, Rook

Issue Description:

I am reporting a bug regarding an item completely disappearing from my vault without cause. A unique Mizzy shotgun has vanished from my stash, and I believe other items may potentially be missing as well.

Pre-Conditions:

  • My vault was not full.

  • There was absolutely no overflow state on my stash when this occurred.

  • I had safely exfilled the unique Mizzy shotgun in a previous session, placed it directly into my vault, and did not equip or use it again.

Timeline & Details of the Incident:

  1. Last Night (Active Session): I played several matches, primarily using the Triage, Destroyer, and Assassin classes. I did not touch or equip the unique Mizzy shotgun in my vault.

  2. Ending the Session: At the end of the night, I switched to the Rook class and queued up for a match.

  3. The Trigger: I was unable to find a game while in the matchmaking queue as Rook. Without entering a match, I canceled/backed out of the queue, closed the game, and went offline.

  4. Today (Logging In): Upon logging back in today, the unique Mizzy shotgun is entirely gone from my vault.

Given that the disappearance occurred between queuing up as Rook and logging back in today, I suspect the character state or a database sync error during that specific canceled matchmaking queue may have caused a rollback or localized data loss in my vault.

Could you please investigate the logs for my account around this timeframe to see if the item can be tracked or if this points to a wider stash synchronization bug?

Thank you for your time and assistance.

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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out and for reporting this.

    Please provide the following details to add to your report:

    • The approximate date and time of when this happened
    • What you were doing right before this happened
    • Did any “Gear Refunded” popup appear?
    • Do you have any vault screenshots or video from before and after this happened?

    If you do have a video, you can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

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