Bungie Answered
Disconnected from Night Marsh, sent back to lobby when I selected to reconnect
I was disconnected with 3 minutes left in Night Marsh. I opted to reconnect, but instead was sent back to the lobby with all my gear gone. If possible would love to get my gear refunded after disconnects.
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Hello there,
Thanks for the report.
If you disconnect near the end of a run, choose to reconnect, and then get sent back to the lobby with your gear gone instead, that sounds similar to other reconnect-recovery issues players have run into. In cases where a disconnect is treated as outside the player’s control, the game is supposed to return your gear rather than treat it like a normal loss. So if you were kicked from Night Marsh, selected reconnect, and still lost everything, that definitely sounds worth investigating. Please include a photo or video if you can, along with your platform and when this started. That should help narrow down this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
The only information I have was that the disconnect was around 2am EST and it was the only disconnect I experienced last night. I think it was also just before Night Marsh locked around that time. As I was trying to get back into the match as quick as possible with 3 minutes left, I wasn't prioritizing screenshotting the generic disconnect as I expected it would let me reconnect. Does Bungie not see player logs or some sort of information wherein a disconnect would be clearly visible on your end compared to completed runs or runs where the player died?
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