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Bungie Answered

Black screen instead of the game menu followed by a crash to the desktop

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BØGACH

Since the beginning of the second season, after the title screen loads and files are checked, a black screen appears, and the game just crashes. There is no way to play the game.

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    Bungie Support
    Marathon Support

    Hi there,

     

    Thanks for reaching out. For us to understand the issue better, please include the following details below:

    • Bungie Account Name - Playername#1234,
    • Platform - Steam, PlayStation 5, Xbox Series X, etc,
    • Description of Issue - General description of the issue in the game,
    • Rough Date and Time of issue - Let us know roughly when this occurred, especially if it was a crash.,
    • Repro steps - If you know the specific steps you took to cause the issue please try to recreate them step by step.,
    • LINKS: Links to videos and/or screenshots will help us better figure out the issue. YouTube, Imgur, and Twitter work best
  • Avatar
    A Certain Roland

    got it too
    it's a rare issue 
    try to create new windows profile 
    login on steam and but up the game on the new windows profile 

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