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Bungie Answered

Persistent hard crashes on Xbox Series X

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Sky5467
My game hard crashes every couple of runs. Brief green screen and full system crash. Happens sometimes 10 seconds in the raid, sometimes close to the end. Completly random.
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    Bungie Support
    Marathon Support

    Hi there,

    Sorry to hear you’re running into hard crashes on Xbox Series X.

    In the meantime, please try:

    1. Fully power cycling your Xbox (hold the power button on the console for 10 seconds, unplug for 1–2 minutes, then restart)

    2. Making sure both your Xbox system software and Marathon are fully updated

    3. Moving Marathon to the internal SSD (if it’s on an external drive) and, if needed, reinstalling the game there

    Optimizations are always ongoing, so if the issue persists after these steps, please keep an eye on future updates and any crash-related notes on the Marathon Help Center.

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