Bug Report: CARRI rank xp packages not working

This just happened to me in the past 30 minutes of the time of this post.

Chronology of events:

1. at rank 29 of cyac
2. buy carri rank xp pack to get to vip
3. ranks me up to 30 and says 0/0 xp
4. confused, buy the other 2 carri rank xp packs with my remaining commendations. they have no effect
5. claim rank-up reward from step 3
6. switches to vip, but says 0/1000 xp

The other 2 carri packages should have gotten me an additional vip rank but seemed to have had no effect. They were somehow blocked by the unclaimed reward package.