No Dire Marsh Final Exfil

Went in with the purpose of turning 3 purple key templates into keys, waited by Greenhouses for final exfil. It did not spawn, lost those, the mats used to buy them, and some other purple gear. This needs to be fixed as that was a devastating loss. Is there anyway I can get those key templates refunded? The purple gear is whatever but burning mats to turn templates into keys and losing them to this is not good.