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Bungie Answered

Voice Chat not functional (Crew and Prox)

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Nymessa
  • Bungie Account Name - Nymessa#0507
  • Platform - Steam
  • Description of Issue - In-Game chat not functional. I can use Discord fine, and the game itself registers input from my mic. However, teammates cannot hear me and I can't hear them. Doesn't even register their speaking around their profile icons. Same issue with prox chat, it doesn't even show that someone is speaking. Have tried switching headsets, port forwarding, futzing with audio settings in system and sounds menus (as listed in audio troubleshooting guide), but absolutely nothing works. This has been an ongoing issue since launch.
  • Rough Date and Time of issue - launch to present (ongoing)
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  • Offizieller Kommentar
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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for your report.

    We understand that, despite extensive troubleshooting, you're experiencing issues with voice and proximity chat. We can imagine the impact that this may have had. For our investigation, could you kindly share the following details:

    • The models of the headsets you tested.
    • Does this only occur when you use Discord while playing Marathon? Or regardless of Discord being in use?
    • A link to a videoclip demonstrating what you experience with voice chat in-game.

    Once we have the above info, we'll review it and see what other details we may need or what we can hopefully recommend.

  • Avatar
    Nymessa

    Headset Models:

    • Razer Kraken (both direct connection and routed through Razer USB audio controller)
    • Sony MDR-7506 wired Headphones + Shure SM58 mic, routed through M-Audio M-Track 2x2 audio interface

    Confirmed Discord being open or not has no impact on this issue

    Vid link: https://youtu.be/a8WbXp_GJrw

    0
  • Avatar
    Mr. Sparky

    Just to add to this. I don't have a link or recording but I believe I identified the trigger, which is when you are talking in the menu lobby chat as it transitions to match lobby if your mic is active, it cause this to happen. I've replicated this at least 5-6 times. What it looks like to me is the in game mic is on constantly for the person. I've also had matches where my 1 friend who was in menu lobby with me can't hear me but the random I'm playing with can hear both of us speaking to them but we can't hear each other.

    If you need headset spec it's a Steel Series Artic 5, and i tried this with my other headset a Steel Series Artic 3. All software with both is fully up to date.

    I'm also on PC, which is also up to date.

    I agree with the above statement that discord chat has no impact on this, as when it happens I have to open discord then join.

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