Bungie Answered
Game keeps crashing whilst loading into a match on PC
Many, many people are experiencing this exact same issue, as seen on the replies on my Steam post ( Marathon crashing while loading into a match lately :: Marathon Discusiones generales ). One cant even go longer than a single game without the game crashing with no error message and booting us into the desktop. Happens whilst loading into a game, after having played 1 or 2 matches. This is seriously game breaking, so we would all appreciate a fix as soon as posible. Thank you in advance.
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Kommentare
While waiting for Bungie to respond, I recommend opening the start menu and type "Windows Reliability Report" and seeing what errors popped up while Marathon was running. If it comes up with a hardware error (namely error 141) then it's a GPU issue. Marathon seems to be having issues communicating with the gpu, causing it to fail. Because I get the exact same issue and all signs point towards that at the moment
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are having stability issues when playing the game. If you haven't already, we'd recommend verifying the game file integrity on Steam and making sure that all of your drivers, Windows, and your BIOS are all up to date. If the issue persists, we'd also recommend uninstalling and reinstalling the game if you haven't.
Lastly, if all this doesn't help or you've tried it already, can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the viewing link.
BIOS, Windows and drivers are all up to date, and I have tried everything you mentioned except for uninstalling and reinstalling the game. Will give this last one a try and if the issue still persists, I will make sure to provide you with a copy of the DxDiag. Thank you for the fast reply. Ill stay in touch.
Hello there, after trying your last suggestion of uninstalling and reinstalling the game, I still experienced the exact same issue when loading into a game. This is the DxDiag report link: DxDiag - @Esponjoso - Pastebin.com Let me know of a solution shortly, please.
Hello again,
Thanks much for your response and the added information. We've taken note of this detailed report and will continue investigating the underlying issue.
Thanks Ill be waiting here.
Am I free to delete the pastebin now that you guys got it?
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