Error W:8:80090305 when logging in with Kaspersky antivirus enabled
When I launch the game, it starts normally but fails during the account login step and shows error W:8:80090305. The servers are not available. This issue only occurs when Kaspersky Standard antivirus is enabled. If I pause the antivirus, the game logs in and works normally.
I would prefer not to disable my antivirus every time I want to play. I have already tried adding the game and Steam to the antivirus exclusions, disabling encrypted connection scanning, adjusting firewall rules, and other recommended settings in Kaspersky, but the problem still occurs. Needless to say, I had the same problem during the Server Slam. All other aspects of the game work fine for me.
Could you please advise if there is a known fix or recommended configuration to allow the game to work with Kaspersky enabled?
Kommentare
Hi there,
Thanks for reaching out.
Could you also try to whitelist BattlEye as well as Marathon and see if it works?
To whitelist Marathon and BattlEye, open Kaspersky, go to Settings (Big Cog) > Security Settings (or Additional) > Threats and exclusions > Manage Exclusions and then add both Marathon and BattlEye and save.
Thank you for your reply.
I tried whitelisting both Marathon and BattlEye exactly as you described in Kaspersky (Settings - Threats and Exclusions - Manage Exclusions). Unfortunately, this did not change anything and I am still getting the same error W:8:80090305 when trying to log in.
Please let me know if there is anything else I could try, or if I should just wait for a patch to fix this.
Same issues for me. While playing Server Slam and i didn't know it was Kaspersky. It worked sometimes with combinations like, restarting Steam or the PC before login. I also whitelisted / excluded the Marathon / Marathon Launcher / BattleEye Service .exe. It's not helping. Only thing that works for now is to turn off Kaspersky completely, but you can turn it on again immediately after Login and it's still working. It would be nice to figure out tho how to configure so we would not need to do this. My main question would be, is this specifically a Kaspersky issue ? Because everything else always worked fine for me. Or is it maybe something about Kaspersky which BattleEye interferes with and blocks the login. Are there Battleeye Logs which we could analyse / send in ?
So a here an overview:
Exit Kaspersky completely = Works. Marathon can login.
Kaspersky in Gamemode = Not working.
Kaspersky Pause Protection = Not working.
Folder Exclusion = Not working.
File Exclusions of Exe. = Not working.
Turn off AntiVirus Component in Kaspersky = Not working.
Turn off Firewall Component in Kaspersky = Not working.
Turn off AMSI Protection in Kaspersky = Not working.
Turn off Network Attack Blocker in Kaspersky = Not working.
Turn off Intrusion Prevention in Kaspersky = Not working.
Turn off Kaspersky Security Network = Not working.
Turn off System Watcher in Kaspersky = Not working.
Turn off Inject script into web traffic to interact with web pages = Not working.
Turn off Scanning of Encrypted Connections = Not working.
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