Bungie Answered
Pre order Deluxe/Deluxe upgrade
I didn't receive my deluxe edition rewards for pre-ordering. I accidently purchased the deluxe edition upgrade (i didn't think it would let me if i already purchased through pre-order.) and now have I purchased the deluxe rewards twice but have only received one. I now have 3 DLC's... Marathon Pre-Order pack (purchased 1/19/2026), Marathon Deluxe Edition (purchased 1/19/2026), and Marathon Deluxe Upgrade (purchased 3/5/2016).
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Kommentare
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you've purchased the Deluxe Edition and the upgrade due to you not receiving the rewards. The issue with the rewards should be resolved. To help us investigate this duplicate purchase, can you provide us with a screenshot of the double entitlements and any other relevant screenshots (please DO NOT include any purchase information). You can upload them to one of the media-sharing websites listed below:
- Youtube
- X/Twitter
- IMGUR
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