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Bungie Answered

lux issue -negative balance

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ZERO

I bought the deluxe edition however nothing appeared i accidently bought the premium pass as i didnt think that was part of deluxe until i found out you get the premium pass voucher, i requested refund thinking it would be revereted however steam have refunded me £7 and im now -1100 lux how can i get this removed so i can just use the premium pass voucher? 

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  • Avatar
    DODGETHIS.EXE

    Exactly the same for me, following as I am now minus -1000 LUX points

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  • Avatar
    DODGETHIS.EXE
    (Bearbeitet )

    'Players may seek a refund for purchasing in-game Shop items purchased with LUX up to 7 days after purchase by contacting us through our Help Request form' - Where is this Help Request form buried?

    For myself and the original poster the refund via Steam has been done which is no fault of our own. I do hope we do not face consequences as per In-Game Currency & Reward Pass Guide – Marathon Help -  'IMPORTANT: Players found to be abusing LUX refunds or chargebacks may be temporarily restricted or permanently banned.'

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    DODGETHIS.EXE

    Okay found the form so will submit there as well : Contact Form: Missing LUX or Shop Purchases – Marathon Help

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  • Avatar
    Bungie Support
    Marathon Support

    Hello there,

    Thank you very much for reaching out to us. I'm sorry to hear that you ended up with a negative LUX balance due to an issue you had with your pass voucher. As DODETHIS has suggested, to investigate this further, please submit a request through our Missing LUX or Shop Purchase Contact Form.

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  • Avatar
    Mle_Sirop

    Got no LUX on my account, but entering the shop it shows i have got -1 LUX points. Visual bug, but the topic fits

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  • Avatar
    ZERO

    @DODGETHIS.EXE

    i filled in form have you heard back? im still minus -1000 i also found i have two premium passes in my vault which dont even look right? i mean how is anybody meant to find this? its a blank box that only tells you once hovered? i nearly deleted
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  • Avatar
    DODGETHIS.EXE
    (Bearbeitet )

    Hold on you can sell a premuim pass access, that's awful design, i might have already done that will have to check later.

     

    Only logged last night so not expecting a reply till next week if they are not working weekends. 

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  • Avatar
    ZERO

    i mean why would it go there when it should be on main page to show user hey use pass not a single item with no image in the bottom of vault lol if i had this before my hiccup with paying for premium then it didnt let me know it just allowed me to pay

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