Bungie Answered
Black screen tied to exiting LOADOUT tab in loadout menu
- Bungie Account Name - Kirby#5757
- Platform - Steam
- Description of Issue - When exiting the LOADOUT tab in the general loadout menu (so main menu, not in-game), all HDMI connections disconnect leaving both my monitors with a black screen, saying there is no connection to my PC. Reconnecting the hdmi cables does not fix it. Display never returns, unless I hard reboot my PC, and this seems to happen consistently specifically when exiting the inventory menu. Hdmi seems to have no issues outside of this. It looks like this *only* happens in the loadout tab, and does not happen if I exit through any other tab like VAULT or ARMORY
- Rough Date and Time of issue - only today (2/28), has not happened at all yesterday (2/27)
- Repro steps - From the LOADOUT tab in the loadout menu, press ESC/return to main menu. I have two HDMI outputs, the main one is to a 1440p monitor, and the other is to an HDMI splitter that splits between a 1440p (drawing tablet) or 1080p monitor (TV).
- LINKS - https://imgur.com/a/Gv2Lhdf
- For reference, in the linked image, only exiting from the displayed tab causes this, the other tabs seem safe
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Kommentare
Hey there,
Thank you for your report.
We understand you encounter a black screen when exiting the Loadout tab. We're sorry to hear of this, as we can imagine the impact that this may have had. For our investigation, there's a few more details we would like to request of you.
To wit, please share these details when possible:
Once we have these last few details, we will review.
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